Effective February 16, 2026
This notice describes how protected health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
This notice applies to those health care providers that are part of the PACS Group, Inc. affiliated covered entity. This notice only applies to information protected under the Health Insurance Portability and Accountability Act (HIPAA) called protected health information.
Your Information.
Your Rights.
Our Responsibilities.
Your Information
Medical and health information about you contained in paper or electronic health records constitutes your protected health information (or “information”).
Your Rights
You have the right to
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we’ve shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
You have some choices in the way that we use and share information as we
- Tell family and friends about your condition
- Provide disaster relief
- Include you in a facility directory
- Provide mental health care
- Market our services
- Raise funds
Our Uses and Disclosures
We may use and share your information as we
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record.
- You may ask to see or get an electronic or paper copy of your medical record and other health information we have about you. This request must be made in writing. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. A reasonable, cost-based fee may apply.
Ask us to correct your medical record
- You may ask us to correct health information about you that you think is incorrect or incomplete. This request must be made in writing. Ask us how to do this.
- We may say no to your request, but if we do, we will tell you why in writing within 60 days.
Request confidential communications
- You may ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say yes to all reasonable requests.
- Some ways you might ask us to contact you, like text messages or some emails, may not be safe. Other people could see your information. If you ask us to use them, you are saying you understand the risk and give us permission to use these methods. You may change your mind at any time and ask us not to contact you using these methods.
Ask us to limit what we use or share
- You may ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request in most cases, and we may say no if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you may ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say yes unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You may ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- The list of disclosures does not include disclosures for treatment, payment, health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will notify you of any fee in advance so you may change your request if you wish to avoid or reduce the fee.
Get a copy of this privacy notice
- You may ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Restrict reproductive health care services information
- In some states, we may need your written permission before we release information about your reproductive health care services. If we are required to get your permission before releasing this information, you have the right to tell us no.
Choose someone to act for you
- If you have chosen to give someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights and make choices about your health information.
- We will make sure the person has this authority before we take any action.
File a complaint if you feel your rights are violated
- You may complain if you feel we have violated your rights. You may contact your facility’s Administrator to assist you. You also may contact the PACS Privacy Officer about how to exercise your rights or if you believe your rights have been violated. The Privacy Officer can be reached
- By mail at
- PACS
Attn: Privacy Officer
400 W #700
Salt Lake City, UT 84101
- PACS
- By email at privacy@pacs.com
- By phone at 801-447-9829
- You may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/
- We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you may tell us your choices about what we share.
If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
You have both the right and choice to tell us to
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a facility directory
If you cannot tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
We never share your information unless you give us written permission to do so in the following cases:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you may tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information in the following ways.
Treat you
- We may use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
- We may use and share your health information to run our company, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
- We may use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else may we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We must meet many conditions in the law before we may share your information for these purposes. For more information click the following link:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Help with public health and safety issues
- We may share health information about you in certain situations such as
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Do research
- We may use or share your information for health research.
Comply with the law
- We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
- We may share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
- We may share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
- We may use or share health information about you
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
- We may share health information about you in response to a court or administrative order, or in response to a subpoena.
To Our Business Associates
- We may disclose your information to our partners who perform services on our behalf. These partners must protect your information as required by law.
Through a Health Information Exchange
- We may share your information with other health care providers through a health information exchange (HIE). An HIE is an electronic system that allows healthcare organizations to share information in a fast, secure way. HIEs must comply with the law in how they operate.
Other Restrictions on How We Disclose Your Information
- Other laws may protect specific types of information, such as information related to alcohol and substance use disorders, mental health, abuse and neglect, and HIV/AIDS and sexually transmitted diseases. We will follow these law when they apply.
- If we get information about you from a substance use treatment program that is a 42 CFR Part 2 Program, we will follow the permission you gave and follow the law in how we use and disclose that information. If you allow us to use and share this information for future treatment, payment, and health care operations purposes, we may do so as allowed by HIPAA. We will never use or share this Part 2 Program information in a court case against you unless you give us written permission or unless a judge requires us to disclose the information after you have been told and you have been given a chance to respond. A court order must include a subpoena or other legal document requiring us to disclose the information.
- If the law does not permit us to use or disclose information about you, we are required to get your written permission, called an authorization, before using or disclosing your information. If you authorize us to disclose information to a party, we may do so. You may take back your authorization at any time by contacting the Privacy Officer or the medical records department at your facility.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html
Changes to the Terms of this Notice
We may change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.